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Return Policy
All tagged, unopen merchandise may be returned within 14 days of the date you
receive your merchandise.
Note: We have no control over the carriers. Once the package was out, we are not
responsible for any delay cause by the carriers.
See below for detailed guidelines:
1. Return of non-defective products will be subject to a 15% restocking fee on
cost.
2. All returns are required to be labeled with an RMA (Return Merchandize
Authorization) number, which has to be obtained from our returns department
prior to you sending the product back to us.
3. RMA numbers are valid for ten days only and product must reach the returns
warehouse address specified by us before then.
4. Each item to be returned will need a unique RMA number. Products sent back
without valid RMA numbers will not be accepted.
5. Any package received without an RMA number on the label will be returned to
you.
6. When applicable, credit will be issued one week after the return of a
product. The amount of credit will be calculated based on the cost of item
effective on the date the returned product reaches our warehouse.
7. Defective products can be returned for replacement for the same product,
without a restocking fee being assessed. The return shipping is at the
customer's expense. Upon receipt of the returned defective product by our
warehouse personal, JJGiftStore.COM will ship the replacement product to you
from our facility. There is no additional shipping charge incurred by the
customer for this third leg of the process.
8. All original tags must be attached on the packages.
9. ON SALE ITEMS ARE NOT REFUNDABLE OR EXCHANGE.
Shipping Policy
All orders received for in stock items will be shipped within 2 business days.
If the item is back ordered, it required up to 7 business days.
Shipping charges are non-refundable.
How to Return
If you are not satisfied with your purchase, please email us:
rma@jjgiftstore.com to obtain a Return Merchandise Authorization (RMA#) for all
returns. Shipping charges will not be refunded and we charge a 15% restocking
fee.
All Merchandise must be returned to:
99mall.Com
800 S. Palm Ave. Unit 2
Alhambra, CA 91803
Phone:626-289-9110
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